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Frederick County Sanitation Authority

Our mission is to provide affordable and reliable
water and wastewater service to our customers
while protecting public health and the environment.

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Water Hydrates, Nourishes
and Gives Life

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Water's Worth It

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The Authority employees have the following values to guide our work and operation: customer confidence through excellence of service, professionalism and integrity, continuous improvement, needs of the community, protection of public health and the environment, safety, and effective and efficient operation.

  • CONSTRUCTION INFORMATION

    The Authority participates in the state’s Local Standards and Review Program. The Virginia Department of Health (VDH) administers the water portion of the program and DEQ the sewer.

  • CUSTOMER INFORMATION

    Customer satisfaction is the number one goal for the customer service department. We are available to answer questions and assist customers with any problems they may encounter. Our customer service department is open Monday-Friday, 8:30 a.m. – 5:00 p.m. You may call us at 540-868-1061, or stop by at 315 Tasker Road, Stephens City, VA.

  • IN AN EMERGENCY

    Contact us at:
    Phone: 540-868-1061

    After hours emergency phone:
    Frederick County Sheriff’s office 540-662-6162

  • CALL BEFORE YOU DIG

    Miss Utility has a new number for its one-call notification Center for Northern Virginia. You can now call 811 on your land line or cell phone. Frederick County Sanitation Authority customers are reminded that it is extremely important, as well as a legal requirement, to call Miss Utility of Virginia at 811 or 1-800-552-7001 before you begin any project where you may need to dig or excavate.